Support

Get MacAssist set up, and find help when something doesn't work.

What you need

• An iPhone or iPad with iOS 26 or iPadOS 26 or later.
• A Mac with macOS 26 or later, running MacAssist for Mac.
• Both on the same Wi-Fi or local network.

Set up

1. Open MacAssist on your Mac. Its welcome window helps you allow control from your iPhone or iPad and choose whether it opens when you log in.
2. Open MacAssist on your iPhone or iPad, tap Continue, and allow local network access.
3. Tap your Mac in the list. When both screens show the same code, click Pair on your Mac and confirm on your iPhone or iPad.

From then on, your devices connect on their own whenever MacAssist is open on both.

Using MacAssist

Open apps

Tap an app in the Dock or on the bar to bring it forward on your Mac.

Change the bar

Touch and hold an app in the Dock, then choose Add to Bar. Touch and hold a tile to move it to another page or remove it, or drag it onto another tile to take its place. To add websites and Shortcuts, choose Customize from the MacAssist menu on your Mac.

Type emoji

Open the Emoji Bar and tap an emoji to type it wherever you're writing on your Mac. Change its emoji from Customize on your Mac.

Arrange windows

Swipe with two, three, or four fingers anywhere on the bar. Tap the Windows button at the top to see every gesture, each with a button that does the same.

Troubleshooting

My Mac doesn't appear in the list

• Check that MacAssist is open on your Mac. Its icon appears in the menu bar.
• Check that both devices are on the same network.
• On your iPhone or iPad, go to Settings > Privacy & Security > Local Network, and turn on MacAssist.
• Some public and work networks keep devices from seeing each other. Try a home network.

Windows don't move, or emoji don't type

MacAssist for Mac needs Accessibility permission for these. Choose Allow Control from iPhone or iPad in the MacAssist menu, then turn on MacAssist in System Settings > Privacy & Security > Accessibility. If the menu asks you to relaunch, do so to finish.

I want to pair again

On your iPhone or iPad, tap the More button at the top, then Forget This Mac. Your Mac appears in the list again, ready to pair.

Contact us

Still stuck, or have an idea? Email hello@glydeo.com. Tell us which iPhone or iPad and which Mac you use, and the version of MacAssist on each. On the Mac, the version is in the MacAssist menu.